Due to a high volume of VPP enquiries, we are currently updating our website to improve your experience. During this time, some pages may be unavailable or not function as expected. Please check back soon for full access to our updated features.
Due to a high volume of VPP enquiries, we are currently updating our website to improve your experience. During this time, some pages may be unavailable or not function as expected. Please check back soon for full access to our updated features.
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Customer Charter

About This Charter

This Customer Charter provides you with a summary of your rights, entitlements and obligations under your agreement with [entity] (“us”/”we”) and under the laws and regulations that govern various jurisdictions. We are required to comply with a range of applicable laws and regulations including the Electricity Industry Act 2000 (Vic), the Australian Consumer Laws contained in schedule 2 of the Competition and Consumer Act 2010(Cth), the Australian Privacy Principles contained in the Privacy Act 1988 (Cth), National Retail Energy Law and National Energy Retail Rules.

We must also comply with the various codes and rules applying to the marketing and sale of energy in Victoria and all other jurisdictions, including the Energy Retail Code published by the Essential Services Commission. In this Customer Charter, we describe such laws, regulations, codes and rules as the ‘energy laws’. We will also provide you with a printed copy of this Customer Charter on request by contacting us on 1300 707 042.

Read our Customer Charter below :

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