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Feedback and Complaints

What to do if something goes wrong?

Despite the best intentions, sometimes things can go wrong. The important thing is that we get them fixed- and fast!

We’d love for you to notify us immediately if there’s a problem so we can solve it quickly. We want our customers to be happy GEE customers.

At GEE Energy, we take complaints seriously and have a very long (and boring) document here which shows how we manage complaints. However, you always have the option to contact the New South Wales Energy & Water Ombudsman (EWON) or the Victorian Energy & Water Ombudsman (EWOV) at any time for free and independent advice.

How to make a complaint?

Let Us Know
Step 1. Let Us Know

Please share your concern along with your account details and contact info, our team will review and assist promptly.

still Not Resolved
Step 2. Still Not Resolved?

If unresolved, escalate by calling 1300 707 042, using 131450, or emailing [email protected]

Independent Ombudsman
Step 3. Independent Ombudsman

While we encourage you to contact us first, you can also seek free, independent advice from your local Ombudsman

Independent Ombudsman Support

Whilst we hope that you contact us first about your concern, you can also receive free and independent advice from the relevant Ombudsman in the first instance

You can download the full version of GEE Energy’s complaints policy here

SR. NO LOCATION PHONE WEBSITE
1 NSW 1800 246 545 www.ewon.com.au
2 VIC 1800 500 509 www.ewov.com.au
3 TAS 1800 001 170 www.ombudsman.tas.gov.au
4 QLD 1800 663 837 www.ewoq.com.au
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