My bill seems higher than normal, why could this be?
Energy usage can be significantly impacted by a change of season. Heating and cooling accounts for about 40% of all energy usage in the average Australian household. Air conditioners are one of the most energy-draining appliances in the home, and many households find that their electricity bill is highest in the warmer months.
Heating systems can also use a lot of energy, depending on the type of heater you are using. In the colder months you are also likely to be spending more time indoors, and you might see an increase in usage from your lights, television, computer, and clothes dryer.
If your bill seems to have increased in recent months, make sure to compare your usage to the same time last year to see if anything has changed.
If you have installed any new appliances in your home, or if you are using an existing appliance more frequently, you might see an increase in your energy bill. Your television, clothes dryer, refrigerator, and dishwasher are likely to be the among the largest contributors to your electricity usage in your home.
Appliances purchased in Australia will have an Energy Rating label telling you how efficient it is and how much electricity it will use on average per year. Before you purchase a new appliance, make sure to check the Energy Rating label or compare models at https://www.energyrating.gov.au/
Household members and visitors
If someone new has recently moved into your home, or you have had a friend or relative staying with you, you are likely to see an increase in your energy usage. You might also see an increase if you have someone spending more time at home than usual.
If you have a concession card, such as a Health Care Card or a Pensioner Concession Card, you will be eligible to receive a concession your bill. Make sure we have your current concession card details.
The number of days in a billing cycle may vary. If your last billing cycle was slightly longer than usual, this could cause a small increase in your bill amount.
If you do not pay your bill amount in full, the remaining balance will carry over to the next month. Check your opening balance on your bill to see if any amount was carried over from previous billing cycles. Look at your previous bills and cross-check with your payment receipt or bank statement to find how much you paid.
Price increases can happen on occasion. We will always notify you of any changes to your electricity or gas prices. Check your bill to see if there were any changes to your energy prices. If you would like to discuss your plan with us, please contact us on 1300 707 042.
If your meter needs to be read manually, a meter reader will need to access the meter on your property. If the meter reader cannot access your meter when they visit, you may have received an estimated bill that was calculated based on your usage during the same period last year. If you see an E on your bill, this means we have estimated your usage. Your bill will be adjusted when a meter reading can be done. If you see an A on your bill, this means we were able to read your meter and calculate your bill from your actual usage.