Feedback and Complaints
What to do if something goes wrong?
Despite the best intentions, sometimes things can go wrong. The important thing is that we get them fixed- and fast!
We’d love for you to notify us immediately if there’s a problem so we can solve it quickly. We want our customers to be happy GEE customers.
At GEE Energy, we take complaints seriously and have a very long (and boring) document here which shows how we manage complaints. However, you always have the option to contact the New South Wales Energy & Water Ombudsman (EWON) or the Victorian Energy & Water Ombudsman (EWOV) at any time for free and independent advice.
How to make a complaint
STEP 1. LET US KNOW
Call us on 1300 707 042
We are available from 8.30am-5.30pm Monday to Friday
(except for public holidays.)
Alternatively email us at firstname.lastname@example.org
Please let us know about your concern as soon as possible so we can get it fixed.
We’d love you to have the following information handy:
- Your GEE account number (if an existing customer)
- Your name and preferred contact details
- A description of your complaint
STEP 2. STILL NOT RESOLVED?
ESCALATE YOUR COMPLAINT
If we have not been able to help you when you first contacted us (either by phone, email or mail), or you’re not satisfied with the outcome of your complaint, you can escalate your complaint to our customer support team.
PHONE: 1300 707 042 (ask for a team leader)
Interpreter Service: 131450
STEP 3. INDEPENDENT OMBUDSMAN
Whilst we hope that you contact us first about your concern, you can also receive free and independent advice from the relevant Ombudsman in the first instance:
The New South Wales Energy & Water Ombudsman can be contacted on: 1800 246 545 or www.ewon.com.au
The Victorian Energy & Water Ombudsman can be contacted on:
1800 500 509 or www.ewov.com.au
You can download the full version of GEE Energy’s complaints policy here