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Solar Panels - GEE Energy GEE Energy has signed on to the Clean Energy Council Solar Retailer Code of Conduct, a voluntary scheme authorised by the Australian Competition and Consumer Commission (ACCC). Companies that have signed on to the code have committed to provide a higher standard of quality and service, raising the bar in the solar industry. They will also provide a minimum five-year whole of system and installation warranty on solar power systems. The program is designed to give peace of mind to people who are making the decision to invest in a solar system by helping them purchase the best product available from a company committed to responsible sales and marketing. Customers can identify businesses that have signed on to the code by a special Clean Energy Council Approved Solar Retailer logo. A full list of Approved Solar Retailers can be found at approvedsolarretailer.com.au.

CODE OF
CONDUCT

Clean Energy Council Approved Solar Retailer Logo Chat-with-us-online

GEE Energy is proud to be a signatory to the Solar Retailer Code of Conduct, and looks forward to continuing to help improve standards in the Australian solar industry. Customers can expect that a Clean Energy Council Approved Solar Retailer will:

Post-Sale

  • ensure that sales representatives act ethically at all times
  • not engage in any dishonest or misleading advertising or sales tactics
  • educate consumers about their purchase by supplying essential information about the system in writing before entering into a contract. This includes site-specific full system design and an average daily performance estimate for each month of solar generation.

Pre-Sale

  • uphold consumers’ legal rights relating to cooling-off periods and refunds. They will give customers the chance to cancel a contract and obtain a full refund if any changes are made that are not approved in writing (including variations to system design)
  • provide a minimum five year warranty covering the operation and performance of the entire solar system
  • fully inform customers about the processes involved between system installation and network connection, or facilitate this process on their behalf.

General Business

  • provide consumers will all required documentation after the system is installed
  • adhere to all existing legislation and regulations
  • be fully accountable for the actions of any subcontracted parties, including Clean Energy Council-accredited installers/designers
  • have a fair and transparent complaints process, and respond to customers within 21days of them making a complaint.
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